Who this course is for
Owners, partners and managers of small and mid-size businesses: shops, trading firms, service businesses, clinics, agencies, manufacturers and professional practices. You are busy, you wear many hats, and you want practical ways to get time back, not theory.
You do not need any technical skills. If you have never used an AI assistant, start with AI for Everyone. It takes about an hour.
What you will learn
- How to find the office tasks that eat your week, and which ones to hand to AI first
- How to answer customers faster on email and WhatsApp while keeping your personal touch
- How to run meetings that end with clear decisions and follow-ups
- How to draft quotes, proposals and simple agreements in minutes, and what still needs a professional
- How to use AI in hiring fairly and legally
- How to turn "how we do things" into SOPs and checklists your team actually uses
- How to write a one-page AI policy so your team uses AI safely
The owner's mindset
AI will not run your business. It is a very fast assistant that drafts, organises and explains. You stay responsible for what goes to customers, staff, banks and government offices. The goal of this course is simple: take routine writing and organising off your plate, so you spend more time on customers, team and growth.
What you need
- Any AI assistant: ChatGPT, Gemini, Claude or Microsoft Copilot (free plans are fine to start)
- A list of your recurring weekly tasks (lesson 1 helps you make it)
- 10 to 15 minutes a day
How to take this course
One new lesson is released every day. Each lesson ends with a practice task you can apply in your business the same day. Click Mark as complete at the end of each lesson to track your progress.
Course content
- 1 Find the Hours: Which Office Tasks to Hand to AI First Do a simple one-week time audit, score each task, and pick the three where AI will save you the most time with the least risk. 12 min
- 2 Faster Customer Replies on Email and WhatsApp, With You in Control Build a reply kit with AI: answers to your most common questions, templates for tricky situations, and a simple process so your team replies fast, consistently and politely. 13 min
- 3 Meetings, Minutes and Follow-Ups That Actually Happen Use AI to prepare short agendas, turn rough notes or recordings into clear minutes with owners and dates, and send follow-ups so decisions turn into action. 12 min
- 4 Quotes, Proposals and Simple Agreements as First Drafts Draft quotes, proposals and simple agreements in minutes with AI, using your own templates and prices, and know which documents must still be checked by a professional. 13 min
- 5 Hiring With AI: Job Posts, Screening Questions and Fairness Write clear job posts, structured interview questions and scoring sheets with AI, while keeping hiring decisions human, fair and respectful of candidates' data. 13 min
- 6 SOPs and Checklists Your Team Will Actually Follow Get "how we do things" out of your head and into short SOPs and checklists, using AI to turn a voice note or rough steps into clear documents your team can use. 13 min